# A pop-up is not tech support.

Keep a fake warning from becoming remote access.

By Avenvale · Sources checked 2026-09-23
Canonical: https://avenvale.app/training/scams/fake-tech-support
Language: English

Scammers imitate security warnings to get you on the phone. They may ask to control your screen or demand payment for a problem they invented.

## Try this

1. Do not call the number in a surprise security pop-up or unsolicited support message.
2. Do not install remote-access software at a stranger’s request.
3. If you need help, contact your device maker through its official site. Check suspicious charges directly with your bank.

## Practice scenario (fictional)

A browser warning says to call a technician immediately. What do you do?

1. Close it and seek official support if needed
2. Call and let the technician control the device

Safer response: Close it and seek official support if needed

Real security alerts do not tell you to call a phone number. If you already gave access or paid, use the FTC’s linked recovery guidance and contact your bank through a known channel.

Lesson completion records practice, not a scan or certification.

## Official guidance

- [FTC · Tech support scams](https://consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams)